Shipping policy

Below, you’ll find details about our handling times, shipping rates, order tracking, and delivery expectations.

Handling, Transit & Order Cut-Off Times

To help estimate when your order will arrive, please note our operating schedules:

  • Order Cut-Off Time: 1:00 PM (EST), Monday to Friday. Orders placed after this time will begin processing the following business day.
  • Handling Time: 0–2 Business Days (Monday to Friday). This is the time required to package and dispatch your order from our facility.
  • Transit Time: 4–8 Business Days (Monday to Friday). This is the time your order spends in transit with the carrier to your delivery address.

Please note: Shipping timelines are calculated by adding handling time to transit time. Combined, your total estimated delivery window is 4 to 10 business days.

Shipping Rates & Destinations (United States)

We provide reliable shipping across the domestic United States. All shipments are dispatched via USPS, UPS, or FedEx depending on the size and weight of the package.

  • Standard Shipping: Flat rate of $6.99 USD
  • Free Shipping: Applied automatically to all orders over $120.00 USD

International & Restricted Shipping

At present, we ship within the domestic United States only. We do not ship internationally, to US territories, or to P.O. Boxes, APO, and FPO military addresses.

Order Changes & Cancellations

Modifications: Need to modify your order? Contact us at support@michaelverde.com as soon as possible. Once an order has been handed over to the carrier, changes can no longer be made.

Cancellations: Orders can be canceled freely before they enter the fulfillment process. If your order has already shipped, please follow our standard return process upon delivery as outlined in our Return & Refund Policy.

Order Tracking & Delivery Issues

Tracking Your Order: You will receive a shipment confirmation email containing a carrier tracking link as soon as your order has been dispatched.

Incorrect Address Policy: Michael Verde is not responsible for incorrect shipping addresses entered by the customer during checkout. Please contact us immediately at support@michaelverde.com to request a correction before your order ships.

Contact Information

Email: support@michaelverde.com
Business Address: 15-19 Decatur St #105, Ridgewood, New York, NY 11385, United States.
Business Hours: Monday to Friday, 9:00am - 6:00pm EST
We reply to all inquiries within 1 business day.