Frequently asked questions

We currently ship across the domestic United States. We don't ship internationally, to US territories, or to P.O. Boxes, APO, and FPO addresses at this time.

Standard shipping is a flat rate of $6.99 USD on any order, and it's free on all orders over $120.00 USD. Free shipping is applied automatically at checkout.

Orders have a handling window of 0 to 2 business days (Monday to Friday). Orders placed before 1:00 PM EST are typically dispatched the same day. Transit then takes 4 to 8 business days, making the total estimated delivery time 4 to 10 business days.

As soon as your order ships, we'll email you a carrier tracking link so you can follow it through to delivery. If you can't find that email, just contact us with your order number and we'll resend it.

Carriers can take 24 to 48 hours to register the first scan after dispatch. If nothing has moved after that window, email us with your order number and we'll look into it straight away.

If your order hasn't shipped yet, yes — email us as soon as you can with your order number and the correct address and we'll update it. Once a parcel is handed over to the carrier, we're unable to change the address or redirect it.

You have 30 days from the delivery date to return any item in new, unused condition with its original packaging. There are no restocking fees. For change-of-mind returns, customers are responsible for purchasing their own return shipping labels. If an item arrives faulty, damaged, or we've made an error, we cover all costs and provide a pre-paid label.

Email support@michaelverde.com with your order number and the item you'd like to return. We'll reply within 1 business day with step-by-step mailing instructions and a return authorization reference to ensure your refund is processed swiftly to our Ridgewood, NY address.

Once your return arrives, we inspect it, usually within 3 business days, and email you to confirm your refund status. Approved refunds go back automatically to your original payment method and take up to 7 business days to appear, depending on your bank. Original shipping costs are non-refundable except where an item was faulty.

We're sorry to hear that, and we'll put it right as quickly as possible. Email us within 30 days with your order number and photos of the issue, and we'll arrange a replacement or issue a full refund at no extra cost to you.

Yes. Let us know when you start your return request. The quickest route is often to return the original for a refund and place a fresh order, so your size doesn't sell out while you wait — but we're happy to arrange a direct exchange either way. The standard 30-day, new-condition rules apply.

Email us as soon as possible with your order number. If it hasn't entered the fulfillment process, we'll happily change or cancel it. If it's already shipped, you can return it under our standard 30-day policy once it arrives.

We securely accept Visa, Mastercard, American Express, Discover, and Diners Club, along with Apple Pay, Google Pay, and Shop Pay. All transactions are processed transparently in USD ($).

Yes. Checkout is fully encrypted and processed through Shopify, which is certified to the highest level of PCI DSS compliance. We never see, store, or retain your full credit card details.

Please check your spam or promotions folder first, as confirmations occasionally land there. If it's nowhere to be found, email us and we'll confirm your order and resend it.

Each product page has its own size guide with measurements. We recommend comparing those measurements against a piece you already own and love the fit of. If you're between sizes or unsure, email us and we'll be glad to advise.

Care varies by fabric, so the specific instructions are listed on each product page and on the internal garment label.

Only to fulfill your order, protect against transaction fraud, and provide customer support, as set out in our Privacy Policy. If you join our mailing list, we use your email to send the occasional note, and you can unsubscribe at any time.

No. We never sell, rent, or trade your personal information or contact details to third-party marketing brokers under any circumstances.