Refund policy
Return Period
We accept returns within 30 days of the delivery date. Requests made after this 30-day window cannot be accepted. To qualify for a return:
- Items must be in new, unused condition and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Return Shipping & Fees
Return Shipping Costs: Customers are responsible for purchasing their own return shipping label and arranging transit for "remorse" returns (e.g., changed mind, wrong size, or item didn't fit). If the product is faulty, damaged, or an error occurred on our part, we will provide a pre-paid return shipping label and cover all costs.
Restocking Fees: We do not charge any restocking fees for returns or exchanges.
How to Initiate a Return
To start a return, please contact us at support@michaelverde.com.
Once your return is initiated, our team will provide step-by-step mailing instructions and a return authorization reference to ensure your refund is processed swiftly. All returns should be sent to our business address listed below.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 30 days at support@michaelverde.com with your order number and photos of the issue. We will arrange a replacement or issue a full refund at no additional cost to you.
Exchanges
We accept exchanges for both defective and non-defective products. If you would like a different size or color, please notify us when starting your return request. The standard 30-day window and "new condition" requirements apply.
Refund Process
Once your return is received and inspected (typically within 3 business days), we will email you to confirm receipt and notify you of your refund status.
- Method: Approved refunds are issued automatically to your original payment method.
- Timeline: It may take up to 7 business days for the refund to reflect in your account, depending on your bank's processing times.
- Shipping Costs: Original shipping costs are non-refundable except in cases where the item received was faulty or incorrect.
Cancellations
Orders can be canceled if they have not yet been dispatched. Please email support@michaelverde.com immediately. If the order has already shipped, please follow the standard 30-day return process upon delivery.
Contact Information
Email: support@michaelverde.com
Business Address: 15-19 Decatur St #105, Ridgewood, New York, NY 11385, United States.
Business Hours: Monday to Friday, 9:00am - 6:00pm EST
We reply to all inquiries within 1 business day.